Terms of service

Terms and Conditions of Purchase – Lovelle (Eoka AB, 559587-0162)

  1. Parties and contact

Seller: Eoka AB, org. no. 559587-0162 Address: Blåportsgatan 2B, 1315, 371 56 Karlskrona, Sweden Email: lovelle@eoka.se Website: https://getlovelle.co.uk/

  1. Age and eligibility

To shop with us you must be at least 18 years old and legally entitled to enter into contracts. Orders are intended for private use only – resale is prohibited.

  1. Products, prices and promotions

All prices are shown in GBP including VAT unless otherwise stated. Shipping costs are shown at checkout before payment. Product images may differ from the actual item depending on your screen or the supplier’s image material.

We reserve the right to adjust prices, promotions and stock status at any time. Any promotional terms (period, restrictions) are stated with the offer.

  1. Orders and contract

By completing your purchase, you make an offer to buy. A contract is only formed when you receive an order confirmation by email from Lovelle. We reserve the right to refuse or cancel orders in the event of, for example, obvious errors, suspected fraud or items being out of stock. Always check your order carefully before confirming your purchase.

  1. Payment

Payment is made using the payment methods shown at checkout. Available options include: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay and Klarna.

Payments are handled by external payment providers in accordance with their own terms. For invoice or instalment payments via Klarna, Klarna’s terms and assessments apply – Eoka is not responsible for any credit checks or delays connected with these. The customer is responsible for ensuring that their details are correct and that sufficient funds are available. If payment is not received, the order may be cancelled.

  1. Prohibited use

It is prohibited to misuse the service, attempt to commit fraud, circumvent technical protections or automatically collect data from the website. Eoka reserves the right to cancel orders or close accounts in the event of suspected misuse.

  1. Right of withdrawal (14 days)

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act (Distansavtalslagen (2005:59)), counted from the day you received the item. To exercise your right of withdrawal, you must notify us in writing by email at lovelle@eoka.se before sending the item back.

The right of withdrawal only applies if the garment is unused, unwashed, with all labels and tags still attached, and in its original condition and original packaging. As parts of our range are hygiene-sensitive, sealed hygiene-sensitive items (e.g. underwear, sports bras and swimwear) cannot be returned if the seal or hygiene protection has been broken. We will make a deduction for reduced value if the product has been handled more than necessary (e.g. if the garment has been worn, washed or has picked up odours, stains or wear).

Refunds are made within 14 days of receipt of your notice of withdrawal, but may be withheld until we have received the item or proof that it has been sent.

Exceptions to the right of withdrawal:

Items whose seal has been broken, for hygiene or health reasons. Made-to-order or personalised products.

  1. Returns – in practice

Returns may only be sent once approved by customer service. Contact us by email. Once your return has been approved, we will give you the return address and send you the instructions.

Returns without an approved notice of withdrawal, or returns that do not meet the conditions (unused, unwashed, labels attached, original packaging), may be sent back to the customer at the customer’s expense.

  1. Complaints (faulty goods)

You have a 3-year right to make complaints under the Swedish Consumer Sales Act (Konsumentköplag (2022:260)). Faults must be reported within a reasonable time – a complaint made within 2 months of discovery is always considered to have been made in good time.

For approved complaints, we will primarily offer a remedy (repair) or a new item (replacement delivery). If this is not possible, a price reduction or refund will be offered. Minor cosmetic defects that do not affect the product’s function do not entitle you to make a complaint. For approved complaints, reasonable shipping costs are reimbursed.

  1. Order changes and cancellations

Once an order has started being processed or has been dispatched, it cannot be cancelled or changed. This is because the order is automatically sent to our suppliers for immediate handling and international shipping. If you need to return an item, section 7 above applies.

  1. Liability and limitation of liability

Eoka is not liable for indirect damage, consequential damage or financial losses such as loss of income. In any event, our liability is limited to the purchase price of the product. Nothing in these terms limits your mandatory consumer rights under Swedish law.

  1. Force majeure

We are not liable for delays or failure to deliver caused by events beyond our control, such as natural disasters, decisions by public authorities, strikes, acts of war, or operational disruptions at a carrier or payment provider.

  1. Intellectual property

All content on the website is owned by Eoka AB or its licensors and is protected under Swedish and EU law. Our trademarks, logos and texts may not be used without written permission.

  1. Shipping, delivery and transfer of risk

Delivery is made by Royal Mail or another equivalent carrier to the options shown at checkout (within the United Kingdom, unless otherwise stated). Delivery is free on UK orders over £34.99; otherwise it costs £3.99.

Estimated delivery time: 2–7 working days. Please note: orders placed at the weekend are dispatched the following Monday at the earliest. Due to high demand on postal and courier services, delays may occur, which are beyond our control.

If your delivery is delayed without us having notified you in advance, please contact us at lovelle@eoka.se.

Some items may be shipped directly from suppliers outside the UK. In such cases, you as the customer are regarded as a private importer and are responsible for any customs duties or VAT in accordance with applicable rules.

The risk for the item passes to you once the item has been delivered. Always check your parcel on receipt. Visible damage must be reported immediately to the carrier and to us.

Uncollected parcels are charged a handling fee of £19.99 to cover our actual costs.

  1. Personal data

Personal data is processed in accordance with our Privacy Policy and Cookie Policy, which are linked in the shop’s footer. Please read these for information about purposes, legal basis and your rights.

  1. Changes to the terms

We may update these terms at any time. The latest version is published in the shop. Orders placed before the change are not affected.

  1. Governing law and dispute resolution

Swedish law applies. Disputes are heard by the Swedish general courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance. Consumers may also contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) or the EU’s ODR platform for alternative dispute resolution: https://ec.europa.eu/consumers/odr

  1. Contact

Questions and enquiries: lovelle@eoka.se

Eoka AB • Blåportsgatan 2B, 1315 • 371 56 Karlskrona, Sweden • Org. no. 559587-0162